The three key skills needed to thrive as a self-storage manager in today’s competitive marketplace are sales, marketing and customer service. In this webinar, Derek Naylor will provide tools and information to help facility managers and owner-operators improve skills in these three critical areas.
TOPICS WILL INCLUDE: Why Site-Level Personnel Are One of the Most Important Links to Success Why Bonuses and Other Incentives Don’t Work the Way We All Want Them To Creating Real and Lasting Change in Your Sales, Marketing and Customer Service Culture Four Simple Steps to Double Your Lead-To-Rental Conversion Ratio The Most Effective and Affordable Training Formula for Site-Level Personnel

About our speakers:
Derek M. Nayloris the President of Storage Marketing Solutions (SMS). Over the past seven years, Derek has incrementally increased sales revenue for his clients more than $250 million through innovation and advanced marketing strategies. In 2003, he directed his talents and unique growth strategies exclusively to the self-storage industry and founded SMS. SMS now helps hundreds of operators from coast to coast to increase their occupancy and profits through the company’s unique Outsourced Marketing Director program and other tools. He is a regular contributor to industry magazines and a dynamic speaker at trade events. Derek lives in Pleasant View, Utah, with his wife and two daughters.

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Call: 800-352-4636