Today, more than ever, effectively handling incoming calls is critical to the success of your business. The self-storage industry has long debated the pros and cons of routing all incoming calls to the facility or to a central location/call center. Recent advances in phone technology, software connectivity, call center applications, and real-time information access via the Internet have made it feasible for remote agents to effectively service callers. The “All Calls” strategy has been proven to be a successful model by some of the leading self-storage operators, and the model makes business sense for even the smallest of operators. Join us for an informational presentation and learn how the “All Calls” model may help you leap ahead of your competitors in 2010.

TOPICS WILL INCLUDE: Determining Your Manager’s Skill Set & Responsibilities Optimizing Manager Efficiency The Great Conundrum Enabling Remote Agents to be Successful Improving Customer Satisfaction Staffing Analysis / Cost Justification

About our speakers:
Cynthia Abraham is a Vice President at OpenTech Alliance, Inc., the leading developer of innovative self-storage solutions. She joined the company in 2009 as the leader of a specialized team recruited to launch the INSOMNIAC Live! call center. Cynthia has over eight years of experience in the self-storage industry and call center business working with large and small self-storage operators to improve their overall call-handling effectiveness. She previously held a senior management position with CallMaximizer (formerly OnlineSelfStorage.com) and has implemented many types of call-processing strategies including rollover, afterhours and all calls. Upon joining OpenTech, Cynthia led the design of a new self-storage-specific call center agent application called LiveAgent! and created a new service for kiosk owners called Live! Megan. She is a well-known and highly respected leader in the self-storage industry and is viewed as a trusted resource for the development of innovative and profitable communication solutions.

As Vice President of Business Development for OpenTech Alliance, Inc., Larry Rolando is in charge of North American sales. He has a lifetime of sales experience focused mainly in the computer and software industry for the past 20 years including his most recent position as Vice President of North American Sales for Silvon Software, an Enterprise Management company. Since joining OpenTech, Larry has been active in the self-storage industry participating in industry roundtables and conference sessions. He was also elected to the Illinois Self Storage Association’s Board of Directors. Larry holds a Bachelor of Science degree in Industrial Technology with a minor in Marketing and Business from Illinois State University.

Sponsorship Opportunities Available
Call: Jeff Shumar, 602-678-3532