Feature-Packed August Update Enhances Value
SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, adds the Lead to Lease feature to SiteLink myHub and electronic signatures to payment receipts with SiteLink Merchant Services. The August update also expands controls for owners with an IP restrictions feature, extending SiteLink’s leadership in customer service and the forward-thinking technology customers rely on to strengthen their business.
Faster, Easier Lead to Lease Workflow in SiteLink myHub
The new Lead to Lease menu in SiteLink myHub replaces Inquiries & Reservations to help managers convert more leads to rentals. The new single-screen, top-to-bottom workflow means fewer clicks with a complete view of rates, specials, options and competitor pricing. Lead to Lease lets managers schedule follow-up times—not just dates—and appointments. New settings include instant follow-ups, conversions to rentals and reservations without available units.
Managers rent more because they match leads with the right product faster and overcome price objections with competitor rates at their fingertips. Managers can rent by phone, on the first call, and email leases for tenants to sign more easily with the new reservations menu.
“As the leader in eCommerce websites, SiteLink has handled more online payments, reservations and rentals than other systems,” says Markus Hecker, SiteLink’s COO. “With Lead to Lease, managers convert more leads from websites and other marketing channels even more quickly than before. SiteLink’s LeadAlert™, TOTAL CRM, and Lead to Lease offer owners the biggest competitive advantage yet.”
Lead to Lease allows searching and managing leads and tenants across multiple stores from a central office, similar to a call center. Central management is more efficient because myHub runs extremely fast. Delivering speed consistently is a challenge for cloud systems, but myHub is designed from the ground up to always run fast.
SiteLink eSign Adds Payment Receipts, Expands Paperless Office, Audit Trails
Signature capture and storage in SiteLink eSign now include cash and credit card receipts with SiteLink Merchant Services. With SiteLink eSign, customers sign credit card receipts using a signature pad, tablet, smartphone, mouse or keyboard. SiteLink saves signed receipts, including those for payments on SiteLink’s EMV terminal. Owners build a better audit trail and reduce tampering by prompting tenants to sign receipts for cash payments.
Receipt signatures reduce credit card chargeback disputes. With SiteLink’s EMV chip and signature technology, merchants can capture signatures to better protect themselves.
“We are excited about this last step toward a paperless office,” says Sheryl Scott, SiteLink Merchant Services’ Chief Operating Officer. “Owners save on paper and ink and make the workflow painless and efficient for retrieving a signed credit card receipt.”
The new electronic signature capture for receipts eliminates storing paper copies in traditional file cabinets. Signatures are binding, trackable and contain required forensics.
Administrators Limit User Access to SiteLink Web Edition and myHub
New IP settings let administrators limit where, not just when, employees can use SiteLink. Owners now control access more precisely by limiting use of SiteLink Web Edition and myHub to multiple discrete IPs and/or a sequential range. Employees are unable to run SiteLink from devices outside the specified IP list. The IP restrictions come with a Security Level Override so administrators can have access from anywhere. Log-on History reports continue to list IP logins and remain an important part of audits.
SiteLink users can expect steady investment in the growth of their operation’s platform through these and other updates. “Technology will always be evolving,” says Ross Lampe, SiteLink’s President. “At SiteLink, we drive the evolution of software in self-storage through continuous innovation and by listening to our customers, turning feedback into features and delivering the best product possible.”