Management

Pulse On Performance: Are Your Operational Goals On Track?

It’s a great time to be in the self-storage industry, isn’t it? It is also a great time to check on where you stand...

Focus On Commercial Tenants: Adding Profits To The Bottom Line

The self-storage industry has developed dozens of specialty products over the past decades to add an element of product diversity and accommodate the needs...

Going Once, Going Twice… Are Live Auctions Fading Away?

The writing has been on the wall—at least on the walls of the internet for several years. Most business activity is being conducted online....

The Neuroscience Of Innovation: How Your Own Brain Limits Your Creative Thinking

Several neuroscience principles limit our ability to creatively solve problems and generate innovative ideas. Understanding some of these principles can help you optimize your creative...

Cyber Connections: Effective Networking In A Virtual World

With the shift to our new virtual world, you have probably found it more difficult to build and sustain professional relationships. Yet, the virtual...

Spotting Impaired Workers: Employers Tackle Costly Drug Misuse

The employee’s request had a certain degree of logic. He had just received a prescription for medical marijuana from a naturopathic physician. Could he...

Workplace Violence: How to Reduce the Risk of Tragedy

It’s a nightmare scenario that haunts every business owner: A troubled individual’s simmering anger boils over into an act of workplace violence. The mass...

A Decade Of Growth: The Ascent Of Storage Asset Management

On May 20, 2020, Storage Asset Management (SAM), the largest privately owned third-party self-storage management company in the United States, celebrated its 10-year anniversary....

Look Who’s Talking – Ann Parham, CEO and President of Joshua Management

By Erica Shatzer In March, no one could have predicted that COVID-19 would be an ongoing issue and topic of discussion in November. Even though...

Look Who’s Talking – M. Anne Ballard, president of training, marketing, and developmental services, Universal Storage Group

By Erica Shatzer The year is 2020, and self-storage facilities built during the development cycle before the Great Recession are either two decades old or...

Technology And The Manager

By Andy Kelly, Principal and Broker of A B Kelly Realty, LLC (Self Storage and Commercial Property Management) and Principal of Sierra Self Storage...

Managing Employees During the Covid Crisis

As businesses suffer, including self-storage operations, there are some inevitable questions that apply to managing staff, especially those that have tested positive for the...

Bring On The Perks! Creating An Attractive Benefits Package

According to the U.S. Bureau of Labor Statistics, the unemployment rate fell from 3.8 percent in March 2019 to 3.6 percent in April—the lowest...

Starting Out Strong: Five Magic Questions You Must Ask

I’m talking about our telephone and walk-in greeting process and the questions and command of the situation that determine how things will proceed. Your...

Make Room For Awesome!

StorQuest’s Philosophy For Business And Life Over two and a half decades ago, William “Bill” Warren Hobin was working for a large, regional home builder when he...

A Cut Above – The 2019 Managers Of The Year

Similar to star triathletes, the best self-storage managers have the necessary skills to conquer various territories—on site, off site, and in cyber space. From...

Hire Right!

Recruiting And Retaining Managers Hiring an employee can either be the best move your company has ever made, or it can be the biggest...

Donald Jones, owner/president, Donald Jones Consulting & Service, LLC

Within the self-storage industry, the notion that you only have one chance to make a first impression gets a substantial amount of consideration. From...

The Zoning Maze

Finding the Right Path for Permits and Zoning New self-storage facility developers have generally had luck moving their projects from the industrial and warehouse zones areas...

Top 10 Customer Complaints

Handling Issues With Finesse No one likes getting customer complaints, but, let’s face it, even the cleanest, best facilities will receive some customer complaints. There...

Pink Slip Panic

10 Tips For De-Hiring Managers There are two things that are pretty certain in the job world: The first is that no one likes to be...

The “Creepy Tenant Dude” Syndrome

What's A Self-Storage Manager To Do? As odd as these stories have become, the solution to the type of tenants that seem to spend an inordinate amount...

What It’s Worth?

Determining The Real Value Of A Property Operating a self-storage business also means owning a property—a physical building where tenants rent space. After becoming established, the owner/operator...

Checks For Success

Advice For Conducting Property Visits By Bobby L. Hickman Frequent, thorough property visits to self-storage facilities are a critical method for absentee owners and management companies to...

Clear The Table!

Putting Profits Back Into Your Pockets By Kerri Fivecoat-Campbell The numbers don’t lie. There’s a reason the self-storage industry has grown since 2012 to a $38...

Wield The Five Keys

Leaving A Positive Leadership Legacy In Your Life By Jeffrey W. Foley Many successful business people have pondered their leadership legacy; how do they want to be...

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