Management

Checks For Success

Advice For Conducting Property Visits By Bobby L. Hickman Frequent, thorough property visits to self-storage facilities are a critical method for absentee owners and management companies to...

Clear The Table!

Putting Profits Back Into Your Pockets By Kerri Fivecoat-Campbell The numbers don’t lie. There’s a reason the self-storage industry has grown since 2012 to a $38...

Wield The Five Keys

Leaving A Positive Leadership Legacy In Your Life By Jeffrey W. Foley Many successful business people have pondered their leadership legacy; how do they want to be...

Employees First!

Creating Cultures And Environments That Attract And Retain Top Talent Like the circle of life, the American workforce is constantly changing. New hires eventually grow into managers,...

Employee Retention

How To Keep Your “A” Players It’s a nightmare scenario for any business: A star employee suddenly decides to jump ship for the competition. Out the door...

Stop Wasting Time!

A Three-Part Strategy To Effectively Leverage Your Time By Jill J. Johnson, MBA Most people manage their time by treating each of their priorities as if...

The Four Aces To An A+ Rating

Teaching Employees To Execute Customer Service Magic By Kostya Kimlat A sale, like a great magic trick, occurs inside the customer’s mind. And it is there...

The Art Of Upselling

Fine Tuning Your Sales Techniques It’s likely that your self-storage facility has a new budget and set of goals in place for...

GenV Self-Storage

A Completely Different Product By John Good and Warner Russell When asked about my profession by friends and people I randomly meet, I respond, “I...

From Dream To Reality

How To Revive And Achieve Your Goals It’s January 2018, and hopes are high for the new year; goals are set, enthusiasm is high, and...

You Can’t Store That!

Preventing the Storage of Prohibited Items Throughout the years, self-storage tenants have stored—or attempted to store—just about anything you can imagine. From illegal to illogical,...

The Changing Workforce

Training Means A Lot To Millennials By Evan Hackel When baby boomers took their first “real” jobs upon entering the workforce, their demands and expectations were ridiculously...

They Did What?

Coping Effectively With Customers Who Behave Badly By Kate Zabriskie Polite Notice: When it’s your turn, if you are talking on your cell phone, we...

Boosting Employee Retention

Five Pillars To Success As A Manager Why does your organization exist, and why should anyone care? Organizations exist to perform, period. Be for-profit...

When And How To Increase Rents

Determining Unit Pricing On A New Facility By Kerri Fivecoat-Campbell A lot of research and calculations must go into developing and opening a successful new self-storage facility....

The Package Predicament

Is Acceptance Problematic? It’s a question as old as self-storage facilities themselves: Should you take responsibility for packages delivered to your facility on behalf of your tenants?...

From Analyst To Ally

The Formation Of A Unique REIT From the numerous Native American tribes, each with its own unique origin and language, to the once plentiful wild...

2017 Manager Of The Year

Ambitious Aces Facility Managers With Stars In Their Cards On a daily basis, self-storage managers have a full deck of duties on their hands....

Self-Storage Possibilities, Nassau County, New York

Also known as “The Island of Possibilities”, Nassau County in New York is one of the self-storage markets that continues to be strong. Within Nassau County...

Employee Handbooks

Profitable Tools For Small Businesses What commonly neglected business tool can help your workplace run more smoothly, orient new employees quickly, and reduce your risk...

Think Outside The Box!

Competing With On-Demand Storage Businesses While the concept of on-demand storage is not a new one, as PODS (Portable On Demand Storage) was founded in...

The Bigger Picture

Unlocking Profits With Software If you only consider the software you use at self-storage business as a necessary expense for tracking payments and receipts, you’re only seeing...

Profit Principles

The ABCs Of Revenue Management For Small Operators There are a number of reasons to improve revenue and profits. Here are just a few that...

Test Your Integrity

Are You A Great Leader? “The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible, no matter whether it is on a...

Chip Credit Cards

Retailers Grapple With Costly POS Upgrades Shoppers love credit cards for quick and easy purchases. Retailers? Not so much. One big problem is fraud: Transactions...