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Remote Management

What Is A “Virtual” Self-Storage Facility?

It is exciting to see the self-storage industry evolve to capture the growth of available technology to enhance the customer experience while meeting the operational requirements of running a real estate business (i.e. the rental of space to be used for storage of goods). It is therefore not unusual to...

Out-Of-The-Office Advice: Ten Tips For Managing Remote Employees

The landscape of the American workforce is changing. Thanks to the COVID-19 pandemic, Zippia, a job website, reports at least 26 percent of U.S. employees work remotely.  Many self-storage owners, operators, and third-party management companies have always managed their managers remotely. However, many more are managing remote workers since the...
unmaned facilities

The Personal Touch: Live Customer Support Is A Must At Unmanned Facilities

Unmanned. Manless. Autonomous. These words continue to crop up in self-storage industry ads, articles, speaking sessions, seminars, and more. “Unmanned self-storage” has frequently been billed as the future operating model of choice as industry technology has evolved to catch up to commercial standards. This trend was accelerated by COVID-19, as...

Digital Daze: Is Technology A Leading Or Bleeding Edge?

It’s everywhere. Virtually everyone uses it. It defines modern life, with both good and bad effects. And it keeps changing and growing. It’s technology. It has changed how industries, including self-storage, do business, how consumers buy and use products and services, and in many other ways how people live their...

A Decade Of Growth: The Ascent Of Storage Asset Management

On May 20, 2020, Storage Asset Management (SAM), the largest privately owned third-party self-storage management company in the United States, celebrated its 10-year anniversary. Founded in 2010 by Jay Hoke, president and managing partner, and Alyssa Quill, CEO and managing partner, the York, Pa.-based company has grown tenfold over the...

Why Automation Is The Way Of The Future

When I started Red Dot Storage, the business plan was pretty simple: acquire self-storage facilities and utilize automation and related technology to maximize value. From airport kiosk check-ins to in-app purchases, the automation phenomenon certainly isn’t new. It’s been used in other industries for years, so applying this technology to...
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