Simply Self Storage and OpenTech Alliance are pleased to announce successful transitioning of 230 facilities from their previous provider to the OpenTech INSOMNIAC™ Live! Call Center. The Simply Self Storage and OpenTech teams have worked closely over the past several weeks to complete this important strategic partnership with a focus on mitigating conversion risks while dramatically improving the Simply Self Storage customer’s experience with improved quality and greatly reduced customer hold times.
“We are excited to partner with OpenTech in taking on and expanding our strategic call center capabilities. Their strong experience and flexible technology infrastructure is critical to furthering our customer engagement and supporting our company growth,” says Joe Robinson, SVP, Marketing.
Robert A. Chiti, President and CEO of OpenTech added. “We are honored for the trust Simply Self Storage has placed in our organization and team. OpenTech has worked tirelessly to incorporate innovation, passion, and continuous process improvements into our INSOMNIAC™ Live! Call Center Services to ensure we have the tools to support Simply’s mantra toSimplify the Storage Experience for all of their customers.”