Most self-storage professionals would agree that the ability to provide stellar customer service is more of an art than a science. Person-less customer service is becoming more prevalent as an ever-increasing number of customers are seeking no-fuss, self-service ways to solve their issues. Dirk Wakeham, CEO of storEDGE Self Storage Platform by Red Nova, says, ‘Consumers are not really interested in speaking with people unless they have a big problem. People are self-servicing.?