Operations Manual The Key To Business Stability, Growth, And Sanity

$4.95 $1.95

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When I was hired as a trainer for National Self Storage, I was given the task of developing a training program and writing a manual which standardized our store operations. I remember thinking, “How hard could writing some job instructions be?” Much to my surprise, every property we owned had different forms, procedures, rules, agreements, office setup, etc. And every site at which I spent time assured me that all the other stores were supposed to be operating the same way.