An ongoing issue in the self-storage industry is addressing the hours worked by managers who live on the Facility premises. Although the concept of resident managers has continued to disappear over the last few years, there remain a significant number of properties that have apartments on the premises for use by their facility managers. The concept of “resident managers” was initially meant to offer customers a sense of security by having someone live where their property was being stored. Resident mangers also offered a level of customer service to their tenants through their presence on the property during off hours. but along with that “live where you work” philosophy comes the risk that employers and employees may have different expectations of hours for managers to work.