I started in the storage business in 1992 as an area manager. The industry had very little, if any, technology compared to today. The basics included using ledgers and carbon paper, handwritten monthly reports, using the ticker tape from a security entrance system that had to be reconciled to the ledger, old tube cameras, and a barrier gate arm that now seems light years ago. The storage industry has come a long way in the last 25 years with technology and manager training. As a matter of fact, if you had told me in 1992 where we would be today, I would have taken the bet as I’m sure many storage people never thought it could get easier by working smarter and not harder.