BLUE BELL, Pa. (PRWEB) June 09, 2020
E-SoftSys, Total Solutions Provider for the self storage industry and developer of Self Storage Manager, today announced that their client XYZ Storage with 6 locations in the Greater Toronto Area, Canada has achieved significant increase in contact less rentals in the past 3 months, ever since the breakout global COVID-19 pandemic. As XYZ Storage had already implemented the Online Rental platform and e-CRM, cloud based call center application from Self Storage Manager in 2019, they were very well prepared for the pandemic and as a result experienced significant increase in online rentals and call center rentals in the past three months.
According to Leslie Kellen, Director of Operations at XYZ Storage “Nothing is more important than the wellbeing of our employees, and customers. XYZ Storage has been monitoring the COVID-19 Pandemic closely. We got ahead of the curve by implementing contactless rentals closer to the end of year in 2019.” Leslie goes on to say that “Switching over to a contactless rental process just makes sense in these times. Since launch, the number of online rentals account for over 40% of our overall YTD Rentals that we are currently receiving, and we expect to see a further increase in contactless rentals.”
“The most common thing we hear today is flattening the curve to stop the spread of the virus. However, in the information technology industry it has always been important to stay ahead of the curve,” said Kat Shenoy, President and CEO of E-SoftSys. “These are challenging times and we are very pleased to assist storage operators and their employees and customers in performing contactless transactions through our software solutions. We will continue to work very closely with our client base in developing technology solutions that will help them to overcome any challenges.”
About XYZ Storage
XYZ Storage is the number one reviewed site for self-storage in Canada. They were formerly known as All Canadian Self Storage. With over 5000 Storage units spread across 6 locations in the Greater Toronto Area, they have been offering functional, effective and easy storage spaces to their customers for over twenty years.
E-SoftSys offers a complete suite of products and services that include Self Storage Manager TM – Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM – Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger – A cloud based automatic payment reminder and past due alerts system designed to reduce the manager’s time on collection calls; Customer Portal – A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces – QlikViewTM Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and Lead Aggregators; 24/7 Customer Support – with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.
Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting http://www.selfstoragemanager.com or email us at email@example.com.