Analyzing Your Phone Data for Profit

Analyzing Your Phone Data for Profit

Presented by Cynthia Abraham Hansell, Vice President of Call Center Operations, OpenTech Alliance, Inc. Sue Haviland, Principal, Haviland Storage Services

Sponsored and presented by OpenTech Alliance, Inc.

Moderated by Poppy Behrens, Publisher, MiniCo

Self-storage operators of all sizes rely on the telephone to make sales and serve customers. In this webinar, self-storage industry experts Cynthia Abraham Hansell and Sue Haviland will share the best practices that large operators rely on to maintain a competitive edge. Whether you operate one facility or one hundred, with or without a third-party call center, this webinar will empower you to make better business decisions based on real data.  TOPICS WILL INCLUDE:
  • What phone data you should be collecting
  • Which reports you should review on a monthly basis
  • What to look for on your reports
  • Using data to improve conversion ratios and staffing
  • Identifying training opportunities