Reducing the Risk of Impaired Workers
Workplace drug abuse can threaten your bottom line in many ways: higher absenteeism, lower productivity, and costly accidents that spark customer lawsuits. Employers are facing a greater risk than ever from a growing culture of impairment that shows no signs of tapering off any time soon.
“We are seeing a real uptick in the number of employees testing positive for drug abuse,” says Nancy N. Delogu, shareholder in the Washington, D.C., office of Littler Mendelson, the nation’s largest law firm defending employers in labor disputes. The portion of U.S. employees testing positive for marijuana, amphetamine, and heroin has increased over the last three years to a 10-year high, according to the 2016 annual report from Quest Diagnostics, a Madison, N.J., company that tracks such matters. Just under four percent of employees now fail their urine drug tests.
Marijuana, Opiates Drive Problem
What’s driving the upsurge? Reason #1: marijuana. “More states are legalizing marijuana for recreational and medical use,” says Calvina Fay, executive director of Drug Free America Foundation, and founder of the National Drug-Free Workplace Alliance. “That has helped to normalize the drug and make it socially acceptable.” As marijuana becomes more popular, employers face greater liability when dealing inappropriately with individuals under the influence. (For more on this problem, see the sidebar.)
Reason #2: pain pill abuse. “The opioid epidemic has become a significant issue for small- and medium-sized employers over the past year,” says Dr. Donna R. Smith, regulatory compliance officer in the Tampa Bay, Fla., office of Workforce QA, a nationwide third-party administrator of drug free workplace programs. Employers face the confusing task of responding appropriately to the abuse of these prescription drugs that employees can obtain legitimately or illicitly. Finally, the Quest survey revealed the fifth straight year of increases in detection rate of amphetamines and heroin in urine testing.
Drug Abuse Erodes Profits
For employers, the risk is clear. “Workplace drug abuse is costly in terms of lower productivity, higher tardiness and absenteeism, greater use of medical benefits, and increased incidents of pilferage and shrinkage,” says Dee Mason, president of Working Partners, a consulting firm based in Canal Winchester, Ohio.
Then there is the higher incidence of accidents that can strain health care resources and lead to spikes in workers’ compensation premiums. “The drug abuser is more than three and a half times as likely to have an accident on the job, and five times more likely to have an off-the-job accident that impacts workplace performance,” says Mason. “Some 47 percent of workplace accidents that result in serious injury and 40 percent of those that end in death have alcohol and other drugs involved.” The role of drugs in workplace accidents is highlighted in the Quest survey, where 6.9 percent of tested employees were positive for drug use.
Accidents, in turn, can spark costly lawsuits. The view in the courts today is that when a customer is hurt the employer is at fault. “It’s critically important for any business to protect employees and the public,” says Joe Reilly, president of his own drug testing consulting firm in Melbourne, Fla. “At smaller companies especially, one accident can be devastating.”
Retailers Face Special Problems
“Retailers are particularly at risk for higher rates of workplace drug abuse because of their typically high employee turnover rate concomitant with a reliance on temporary, part-time, and seasonal workers,” says Mason. Drug use tends to be higher among part-time employees because many addicts realize they will be turned down for the permanent positions often offered at larger employers where pre-employment drug tests are a matter of course. These individuals will instead apply for jobs at smaller retailers where high turnover rates encourage the tendency to skimp on drug testing. “Contrary to popular belief, some 70 percent of drug abusers are employed,” says Mason. “If they cannot get work with large established organizations, they will apply at smaller ones.”
Retailers also have a special vulnerability to the workplace theft that so often accompanies drug abuse. “There is a significant correlation between illicit drug use and loss of product through diversion,” says Smith. “In retail, the opportunity of theft is greater than in some other business segments.”
Drug Testing Can Help
Drug testing can help you protect your own business from the costly effects of impaired workers. “Drug testing can be done on a pre-employment basis, as well as following workplace accidents,” says Fay. “It can also be done randomly, which can serve as an especially effective deterrent to drug abuse.” Indeed, employees very often cite random testing programs as the reason they do not get involved with illicit drugs.
You can also use “reasonable cause” as a test trigger. “Many employers have adopted what is called a ‘reasonable suspicion’ policy calling for intervention when the employer suspects the possibility of drug abuse,” says Delogu. “Different things can constitute reasonable suspicion. Maybe it’s behavior that suggests possible impairment. Or maybe it’s a tip received from a couple of co-workers who are friends of the employee. Or perhaps you learn that an employee was arrested and charged with a drug-related crime.”
Whatever the reason you test, you must conform to federal, state, and local laws. “Some states do have limitations on drug testing,” says Delogu. “So, in those jurisdictions, make sure you know and comply with law.”
Respond Carefully To Positive Tests
And, what should you do if the drug test turns out to be positive? “There are two options,” says Delogu. “One is adverse employment action like termination. Some employers do that from the first, especially if they have made it clear from the beginning that employees who need help can come forward for assistance without fear of discipline.”
The second option is to offer someone an opportunity to get assistance. “A second chance usually involves an evaluation by a substance abuse professional and the opportunity to complete an education and/or treatment program and then undergo follow-up testing,” says Delogu. “Rather than just tell the employee to enroll in a treatment program, have the person evaluated by a professional and agree to do what is prescribed.”
Many counselors urge employers to look seriously at a second chance for first offenders. “A large percentage of people who test positive for the first time are not dependent yet but have recreationally imbibed,” says Mason. “If they are dealt with properly, including counseling, they will walk the line and do better. They often turn into excellent, loyal employees.”
How To cut costs
Of course, drug testing is not free and you might be hesitant to engage in a program that adds to your expenses. Yet, there are ways to save money without sacrificing quality. “Utilize non-profit resources such as the Drug Free America Foundation to link up with consortiums of other small employers so your buying power increases,” suggests Smith. The cost of a drug test typically runs around $30 when purchased through a consortium and around $40 when purchased on the open market.
Other ways to save money: Test only for those drugs currently present in your community. “You can find out what drugs to test for by watching your local media,” says Mason. “They are usually good at picking up these stories. You can also ask your local law enforcement agencies or the emergency rooms of area hospitals. They can tell you what drugs they are seeing and what drugs are on an upswing.” Finally, in many states, employers with drug-free workplace programs qualify for reductions in workers’ compensation insurance premiums.
Bonus tip: “Opioids are widely available and abused despite efforts to limit their abuse,” says Delogu. “So, if you do have a drug testing program, be sure you are testing for them.”
Prescription Drugs Pose Problems
Bear in mind that testing will not uncover all drug use. “Drug tests are for the purpose of discovering illegal drug use—not legal use,” says Delogu. “You will not receive positive test reports for use of a drug that is prescribed by a physician. In such cases, the medical officer will confirm the existence of the prescription and report the test as negative with no details included.”
This can pose a problem: What if an employee is exhibiting erratic behavior as a result of legal use of prescription drugs? In such a case, notes Delogu, you might still have actionable performance issues resulting from drug use. But you might also be required by law, or by your own personal preference, to accommodate the drug user with changes to job duties. Here, again, consult your attorney and conform to federal, state, and local laws.
At the very least, your workplace policy can require employees to report any negative side effects of prescription drugs. “Many prescribed drugs have warnings about operating machinery or driving vehicles,” says Reilly. “Every employer should have a policy with words such as these: ‘If you are on prescribed medication, provide a statement from your physician as to whether or not you can perform your job.’” And while you cannot tell people not to take their prescribed medication, you can monitor and respond to resulting performance concerns, says Reilly. “If it turns out an employee using prescribed drugs cannot do an assigned job, consider accommodating the disability by reassigning duties or granting medical leave for a set period of time.”
Testing Alone Is Insufficient
A drug testing program can be dangerous in isolation. “The worst thing you can do is wake up one morning and decide to start testing people,” says Reilly. “If you get a positive, you then have to ask yourself ‘What do I do now?’” On the other hand, if your testing program is part of a more encompassing workplace drug policy, you’ll already know what to do. “Maybe it’s termination or maybe it’s giving the employee a second chance with counseling and treatment.”
Your drug policy should be part of a larger drug-free workplace program that includes education on the effects of drugs, supervisor training in spotting and responding to impaired employees, and access to counseling resources such as an Employee Assistance Program (EAP). While many EAPs gear their services toward large corporations, you may be able to join a local consortium of smaller employers who utilize an EAP at a reduced rate. And the benefits can go beyond a reduction of drug abuse. “People might turn to alcohol or drugs to deal with depression after the death of a loved one or after a marital breakup or other reasons,” says Fay. “Having a source to turn to for counseling is a much better alternative than drugs.”
Realize that when it comes to workplace drug policies, one size does not necessarily fit all. “Be mindful that a single policy about disclosure of medications and drug testing may not be suitable for all categories of workers,” says Smith. “Employees in safety critical jobs, who drive vehicles, who interface with clients or go into customer homes, may be subject to one set of policies. People in accounting and sales may be subject to another less restrictive set.”
Put the above formula in place, and your employees will think positively about your treatment of this growing issue. “The public may think of a drug-free workplace program, with its drug testing, as punitive in nature,” says Fay. “But it is actually positive, with its emphasis on education, wellness programs, and support for employees dealing with stresses in life.”
A well-designed drug-free workplace program can reduce the costly effects of employee impairment. “You can never completely stop drug abuse in the workplace,” says Fay, “but you can tamp it down and minimize its impact.”
New York-based freelancer Phillip M. Perry negotiates win-win deals with his clients everywhere.